{"product_id":"131-juli-norris-why-do-guests-forgive-bad-food-not-bad-service","title":"#131 Juli Norris: Why Do Guests Forgive Bad Food, Not Bad Service?","description":"\u003cp\u003e\u003ciframe style=\"border-radius: 12px;\" loading=\"lazy\" height=\"232\" width=\"100%\" src=\"https:\/\/open.spotify.com\/embed\/episode\/6xwIyxurAVnsxeoPphZSzr?si=6H1PRWYoRWyI3v_3dS2nPQ_source=generator\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp class=\"e-10811-text encore-text-body-medium\"\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eMost restaurant owners think their problem is food cost, when their actual problem is that they've never built a system anyone else can run. They hire managers who show off instead of asking questions. They chase a labor percentage they only hit in busy season and panic when the slow months arrive. Juli Norris, chef, restaurateur, and consultant to the mom-and-pops most consultants won't touch, built two restaurants in one building that are busy at opposite times of year, staffed by the same cross-trained crew, on a scratch kitchen with real hiring standards and a rule about ignoring nothing. \u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"e-10811-text encore-text-body-medium\"\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e\u003cstrong\u003eExpect to learn:\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"e-10811-type-list sc-Nmbvn kUtBDD\" role=\"list\"\u003e\n\u003cli\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eThe labor number she targets across both concepts and the honest reason she only hits it part of the year\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eHow a dank basement with sewer pipes and string lights became her fine dining room, and the piece of leverage it bought her upstairs\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eThe single hiring filter she uses that predicts whether a manager will burn out or build\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eWhat she does to a busy service, on purpose, when she sees her kitchen getting buried\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eThe consulting client who kept slicing steak the wrong way...\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"e-10811-text encore-text-body-medium\"\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e\u003cstrong\u003eLinks:\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"e-10811-type-list sc-Nmbvn kUtBDD\" role=\"list\"\u003e\n\u003cli\u003e\n\u003ca href=\"kasataphouse.com\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eKasa Restaurant \u0026amp; Taphouse\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e | Instagram: \u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"https:\/\/www.instagram.com\/kasataphouse\/?hl=en\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e@kasataphouse\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ca href=\"https:\/\/lorenbistro.com\/\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eLorèn\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e | Instagram: \u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"https:\/\/www.instagram.com\/lorenbistro\/?hl=en\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e@lorenbistro\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eJuli Norris on Instagram \u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"https:\/\/www.instagram.com\/whatachefeats\/\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e@whatachefeats\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eSavoi Hospitality (Juli's consulting company) on Instagram: \u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"https:\/\/www.instagram.com\/savoihospitality\/?__d=1%2B\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e@savoihospitality\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"e-10811-text encore-text-body-medium\"\u003e \u003c\/p\u003e\n\u003cp class=\"e-10811-text encore-text-body-medium\"\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e\u003cstrong\u003eService starts now.\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"e-10811-text encore-text-body-medium\"\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eFollow the show: \u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"https:\/\/open.spotify.com\/show\/0f7LAx6NdrwnMn8ii6i7FD\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e,\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"https:\/\/podcasts.apple.com\/me\/podcast\/serves-you-right\/id1806172471\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e,\u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"https:\/\/www.youtube.com\/@Servesyouright\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp class=\"e-10811-text encore-text-body-medium\"\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eI talk to people in and around the service industry space. I'm looking to hear from the people I wish I could have talked to when I was coming up in bars. Said another way: I am trying to make sense of this wild, beautiful mess that can be a life working in bars, and help others that are feeling similarly confused and\/or lost. Check out the Podcast Website \u003c\/span\u003e\u003c\/span\u003e\u003ca href=\"https:\/\/servesyourightpod.com\/\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e and get in touch with me!\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"e-10811-text encore-text-body-medium\"\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eClassic Episodes You May Like:\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"e-10811-type-list sc-Nmbvn kUtBDD\" role=\"list\"\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/servesyourightpod.com\/products\/22-doug-frost-ms-mw-what-it-really-takes-to-launch-a-winery-in-a-pandemic\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Doug Frost MW MS⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/servesyourightpod.com\/products\/23-jeffrey-morgenthaler-a-master-bartender-s-guide-to-staying-sane-in-a-25-martini-world\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Jeffrey Morgenthaler⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/open.spotify.com\/episode\/0LR5vJIeLs4Lc8iG6c9LCk?si=n7ikjfqKSfKQBC_NFQqHXA\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e⁠⁠⁠⁠⁠Steve Schneider \u0026amp; The Best Bar in North America⁠⁠⁠⁠⁠\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/servesyourightpod.com\/products\/39-edward-slingerland-why-society-needs-alcohol-more-than-you-think\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Edward Slingerland's Masterful work on Intoxication⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/servesyourightpod.com\/products\/46-andrew-hurley-the-man-who-built-a-vegas-wine-empire\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Andrew Hurley of Vegas.Wine⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/servesyourightpod.com\/products\/64-chris-tunstall-from-cleaning-restaurants-to-a-bar-above\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Chris Tunstall of A Bar Above⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/open.spotify.com\/episode\/3WtQ5Jsd8T7RJbpN5bCfHh?si=x-Y_hmwyQOyrQqtx8grFZQ\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Tony Abou-Ganim⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"https:\/\/open.spotify.com\/episode\/1JTz6WzpFGVw3odAv914m3?si=Uk47i1-1TM6aKFeAzVt5pg\" class=\"e-10811-text-link e-10811-overflow-wrap-anywhere encore-internal-color-text-announcement e-10811-text-link--use-focus sc-eLPDLy kxsQcc\"\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003e⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Bobby \"G\" Gleason⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e⁠\u003c\/span\u003e\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"e-10811-text encore-text-body-medium\"\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eAs always, I’m just here taking notes, trying to figure out what it all means.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"e-10811-text encore-text-body-medium\"\u003e\u003cspan\u003e\u003cspan class=\"sc-jgnaoi LKsIa\"\u003eCheers\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":50356406092133,"sku":null,"price":0.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0858\/9515\/1973\/files\/dontuse_b71d3c76-b2e5-4540-b292-3621b97a3d68.png?v=1763917802","url":"https:\/\/servesyourightpod.com\/products\/131-juli-norris-why-do-guests-forgive-bad-food-not-bad-service","provider":"Serves You Right Podcast","version":"1.0","type":"link"}